Terms & Conditions
1. Operations with goods
- All actions regarding the order, purchase or rejection of any product from our catalog are performed only under the conditions of our contact data. That is, either directly with the help of the site, or by the telephone numbers indicated on it as contact data.
- If the order was placed during working hours (from 9:00 a.m. to 5:00 p.m.), the representative of the online store undertakes to contact the buyer (customer) in the next few hours. If the order was placed outside of business hours, on weekends or holidays, a representative of the online store will contact the buyer (customer) in the nearest working hours.
- The order is considered incomplete if the buyer (customer) did not confirm it by phone (did not answer the call of the representative of the online store, was outside the range of mobile communication, etc.).
2. Prices in the catalog
All prices in online store catalogs include VAT. The invoice for the payment of the goods is issued according to the price that was available in the catalog at the time of placing the order. We reserve the right to change prices without prior notice.
Most of the products available in the online store are made by craftsmen in Ukraine and are presented in catalogs at manufacturers' prices.
3. Delivery
We guarantee that we always use our best efforts to ship the ordered product as soon as possible, but we cannot guarantee that the product will arrive at a certain time or by a certain time. We do not undertake any obligation to compensate for damages that may in one way or another arise as a result of non-delivery within the stated time.
The buyer (customer) undertakes to inform the online store about his claims regarding the delivered product (wrong product, incomplete package, defects, etc.) in writing within 24 hours from the moment of receipt of the product. Otherwise, the online store does not undertake to eliminate the specified defects.
4. Quality guarantee
We guarantee that all products presented in the catalogs are original and meet international quality standards. Goods produced outside of the territory of Ukraine were made or delivered to its territory legally. The warranty period (if provided) is set by the manufacturer.
5. Return of goods
Products can be returned only if they are in their original condition, complete with complete set and original packaging. The return of goods is carried out only within the time limits set by law and according to the established rules. In this case, we also reserve the right to present the buyer (customer) with a check to cover administrative and other losses.
6. Force majeure cases
We exempt ourselves from responsibility for partial or complete non-fulfillment of our obligations stipulated by the agreements with the buyer (customer), if the non-fulfillment was the result of force majeure circumstances (fire, flood, earthquake, military operations, actions and regulatory instructions of state authorities, etc.) that arose during the performance of our duties, provided that the above-mentioned circumstances directly affected our actions.
7. Other liability
We are not responsible for any losses incurred by the buyer (customer) as a result of using the purchased goods. We guarantee that any products in our online store are safe, provided that proper safety rules are followed.